Adviser support

We've worked hard to ensure our claims process is as quick and easy as possible at what can be a difficult time.

To support you write protection business on our Life Protection Platform, we have created a number of how to videos and answered your most frequently asked questions.

We've created content to help you understand our product oversight and governance process, including the fair value outcomes of our products and our approach to supporting vulnerable customers.

We've created a range of tools and guides available to support you and aid client discussions.

While we may refer to customers as being in vulnerable circumstances, many do not want to be labelled as ‘vulnerable’. That’s why we’ve designed our customer wellbeing guidance to help us prioritise and consider our customers’ wellbeing, just as we do for our employees.

At Zurich, we understand the importance of early intervention and effective medical management in facilitating your customer's recovery. That’s why we provide comprehensive rehabilitation support through our network of external suppliers, alongside our dedicated in-house rehabilitation specialists.

Our relationship with your client doesn’t begin and end with a medical crisis or a claim. They have access to Zurich Support Services, an independent team of counsellors, advisers and legal experts. They’re a phone call away whenever your client – or member of their family – needs them.

The cost-of-living crisis is affecting households and businesses across the UK with many already beginning to see the impact on their finances. Find helpful resources to help you guide your clients through this difficult time. 

Life is unpredictable and can change in an instant. Jon, Glenn and Emily tell their stories of claiming on their Zurich Critical Illness policy.