Accessibility

Accessibility at Zurich

At Zurich UK, we are committed to making our services and websites accessible and easy to use for everyone. We offer flexible options for receiving information and multiple ways to contact us, so we can meet your individual communication needs. If you require something different, please let us know when you get in touch.

Customising your web experience

There are many different ways to browse our website. You can search AbilityNet’s website for ‘how-to guides’ to adapt your phone, computer, or tablet to meet your needs, including how to set your browser to dark mode if this is your preference.

We’ve made every effort to make our sites in the Zurich Group as web accessible as possible. (Zurich is not responsible for the content on external websites.)

Communication preferences

If you or your customers prefer a different way to receive information or contact us, we’re here to support you. If you or your customers need help, you can reach us by calling us. We've suggested some options that might help, but if you or your customers have specific preferences or requirements - such as those related to neurodivergence, like autism or ADHD, or a health condition like dementia - just let us know.

If you or your customer are a British Sign Language (BSL) user

We’ve partnered with SignLive to provide access to an online professional British Sign Language interpreter free of charge.

If you or your customer have difficulty speaking or hearing on the phone

Use this service by downloading the Relay UK app. If you're using a textphone, enter 18001 before the number you want to dial.

If you or your customer need information in a different format or if you need assistance in a language other than English

If you would like help completing forms or need information in a different format - for example, if you have a visual impairment, if English is not your first language, or if you have specific needs related to a health condition - please let us know so we can help.

Support and wellbeing for life insurance customers

Life can throw all sorts of challenges at your customers, and we understand that no one is immune to them. Unexpected events can affect any one of us, often in different ways, and there will be times in most of our lives when we’ll find ourselves in need of a bit of extra help and support.
If they are struggling with money worries, their mental health, or have accessibility needs, we want to understand how we might be able to help, so with consent from your customer, please let us know of any additional support needs.

There is also support available to your life insurance customers, find out how Zurich Support Services could help with anything from daily worries to major life events.

Vulnerable customers Zurich Support Services